Welcome to QEQVIMO

At QEQVIMO, we are committed to providing attentive, reliable customer support throughout your shopping experience. From exploring distinctive vase designs to receiving and caring for your chosen pieces, we strive to make every interaction clear, convenient, and reassuring.

Whether you need assistance with product details, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to help.

For inquiries regarding orders, delivery, product information, returns, after-sales assistance, or business and wholesale opportunities, please contact us through our official customer support email.

1. Customer Support by Email

Email: service@qeqvimo.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related inquiries, please provide the product name, your order number if applicable, a brief description of your question or concern, and clear photographs where relevant. If your inquiry concerns product condition, surface details, material appearance, or any other specific issue, photographs can help us assess the situation more efficiently.

Providing these details will help us understand your request and offer more appropriate assistance.

2. Customer Support Hours

Customer Support Email: service@qeqvimo.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during public holidays, promotional periods, or periods of unusually high inquiry volume. We appreciate your patience while our team works to address each request carefully.

3. Orders, Shipping & After-Sales Support

Our customer care team can assist with order status and tracking, shipping and delivery inquiries, product information, product care guidance, damaged or defective items, incorrect or incomplete orders, returns, after-sales inquiries, product specifications, and business or wholesale partnership opportunities.

To help us review your request efficiently, please provide your order number and the email address used when placing your order.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the product, its packaging, and any affected components so that we can better understand the issue and determine the appropriate next steps.

We aim to handle every inquiry with care and provide clear guidance throughout the resolution process.

4. Product Support

QEQVIMO presents a curated collection of contemporary decorative vases, exploring the relationship between sculptural form, material expression, and interior space.

Our collection encompasses Melt Vases, inspired by fluid silhouettes and the visual illusion of softened forms; Bohemian Vases, defined by expressive character, relaxed artistry, and distinctive decorative appeal; and Arch Shape Vases, featuring architectural curves, balanced proportions, and geometric elegance.

Our customer care team can assist with questions regarding product dimensions, materials and finishes, color variations, surface details, design characteristics, decorative styling, product care recommendations, included accessories, product variations, and general product specifications.

As dimensions, materials, finishes, and care requirements may differ between designs, we recommend referring to the individual product listing for the most relevant information. When contacting us, please include the product name or a link to the relevant product page, along with your order details if applicable.

Our goal is to help you understand each piece and make informed decisions when selecting decorative objects for your home or interior project.

5. Business & Wholesale Inquiries

QEQVIMO welcomes inquiries from retailers, distributors, interior designers, commercial buyers, and other potential business partners interested in our decorative vase collections.

Whether you are exploring wholesale purchasing, distribution opportunities, bulk orders, or collaborations for interior styling and commercial spaces, we welcome the opportunity to learn more about your requirements.

Business & Wholesale Email: service@qeqvimo.com

For business inquiries, please use a relevant email subject such as Business Inquiry or Wholesale Inquiry.

To help us understand your proposal, please include your company name, target market or region, anticipated order volume, and a brief description of your business requirements.

Our team will review your inquiry and respond according to the nature of your request and our available support capacity.

6. Corporate Information

Brand Name: QEQVIMO

Website: qeqvimo.com

Legal Entity: Wuhan Wanchiqing Trading Co., Ltd.

Registered Address: Unit 165, Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China.

Unified Social Credit Code: 91420114MAEFPRXJ1N

Customer Support Email: service@qeqvimo.com

The website qeqvimo.com is owned and operated by Wuhan Wanchiqing Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We're Here to Help

At QEQVIMO, we believe that thoughtfully designed objects bring character, balance, and artistic expression to everyday spaces. From fluid, sculptural silhouettes to expressive Bohemian forms and architectural arches, our vase collections are created to complement a variety of interiors and personal styles.

Whether you are selecting a piece for your home, seeking guidance about an existing order, or exploring a potential business partnership, our team is here to provide attentive and dependable assistance.

For any questions or concerns, please contact us at service@qeqvimo.com.

Thank you for choosing QEQVIMO.

QEQVIMO — Sculptural Forms. Distinctive Spaces.