At QEQVIMO, we are committed to offering thoughtfully designed decorative vases and a clear, dependable customer support experience. Our collections explore the beauty of sculptural form through fluid-inspired silhouettes, expressive Bohemian designs, and architectural arch shapes.

We take care in selecting our products and preparing orders for shipment. If your purchase arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution.

90-Day Limited Warranty

Most QEQVIMO products purchased through qeqvimo.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects in materials or workmanship that arise during normal, intended use.

Depending on the circumstances, the available resolution may include a replacement product, a replacement component where available, store credit, or a refund where appropriate.

The specific solution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.

What Is Covered

Manufacturing Defects

The limited warranty may cover defects in materials or workmanship that materially affect the product's structural integrity, construction, or intended functionality.

Structural Defects

Eligible claims may include qualifying defects in the product's construction, assembly, or components that are not caused by accidental damage, improper handling, modification, or misuse.

Material and Finish Defects

Where applicable, the warranty may cover qualifying manufacturing defects affecting a product's material or finish, provided the issue goes beyond normal material characteristics or minor production variations and meets the applicable warranty requirements.

Products Damaged on Arrival

Products that arrive broken, cracked, chipped, or otherwise damaged or unusable due to shipping or handling may qualify for warranty assistance or another appropriate remedy under our applicable policies and consumer protection laws.

All claims are assessed individually based on the product's condition, the available evidence, and the circumstances of the issue.

What Is Not Covered

The limited warranty generally does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage resulting from improper handling; misuse or use outside the product's intended purpose; exposure to excessive moisture, unsuitable temperatures, harsh chemicals, or inappropriate environments; normal wear and tear; unauthorized repairs, modifications, or alterations; improper cleaning or maintenance; loss or theft; or damage occurring after the applicable warranty period.

Cosmetic changes resulting from regular use are generally not covered.

Minor variations in shape, color, finish, texture, proportions, material appearance, or decorative details are generally not considered manufacturing defects when they do not materially affect the product's structural integrity or intended use.

As QEQVIMO collections explore fluid-inspired forms, organic contours, expressive decorative finishes, and architectural silhouettes, individual pieces may exhibit subtle variations in appearance. Such variations do not necessarily indicate a defect.

Damaged or Defective Items

If your QEQVIMO product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, product name, a brief description of the issue, clear photographs showing the affected area, and a short video where additional visual information would help demonstrate the problem.

If the product was damaged during shipping, please also include photographs of the inner protective packaging, outer shipping box, and shipping label where available.

Please retain the original product and packaging until our customer support team has reviewed your request and provided further instructions.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@qeqvimo.com.

Please include your order number, product name, a clear description of the issue, and supporting photographs or videos where relevant.

Our team aims to review your request and respond within 24–48 business hours (1–2 business days).

Additional information may be requested when necessary to assess the product's condition, verify the reported issue, and determine an appropriate resolution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original design is unavailable, we may offer a comparable replacement product, a replacement component where available, store credit, or another appropriate solution, depending on the circumstances.

Replacement availability may vary according to current inventory and product availability.

Any proposed alternative will be handled in accordance with the applicable circumstances and consumer protection requirements.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue, the applicable warranty conditions, and our Return & Refund Policy, subject to any mandatory consumer rights.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchase returns within the applicable return period and sets out the relevant return, inspection, and refund procedures.

Our 90-Day Limited Warranty applies to qualifying manufacturing defects and product-related issues covered by the warranty terms.

The two policies serve different purposes. A product that does not qualify for a warranty claim may still be eligible for a return under the Return & Refund Policy, and a warranty claim may remain subject to its applicable terms even when the standard return period has passed.

Please review both policies for complete information regarding eligibility, procedures, and available remedies.

Shipping Damage

If your package appears damaged upon delivery, we recommend photographing the package before opening it, where reasonably possible.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, affected product, and damaged internal protective materials where available.

Please retain the product and packaging until you receive further instructions.

This information helps us assess the reported damage and determine the appropriate next steps.

Product Care

To help preserve the appearance and condition of your QEQVIMO vase, we recommend following the care instructions provided with the product or on its individual product page.

Handle each piece carefully and avoid dropping it, applying excessive pressure, or exposing it to strong impacts. Use a soft cloth and suitable cleaning methods appropriate for the product's material and finish. Avoid abrasive cleaning tools, harsh chemicals, and unsuitable cleaning agents that may scratch or damage the surface.

Protect products from excessive moisture, unsuitable temperatures, and environmental conditions that may affect their material or finish.

Before using a vase to hold water or fresh flowers, confirm that the specific product is designed for that purpose. Decorative vases are not necessarily watertight, and care requirements may vary between designs and materials.

Improper use, handling, cleaning, storage, or maintenance may affect warranty eligibility where such actions cause the reported damage, subject to applicable law.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your location, you may have additional statutory rights concerning defective products, product conformity, repairs, replacements, returns, refunds, and other available remedies.

Nothing in this policy is intended to exclude, waive, or restrict any rights that cannot legally be excluded, waived, or restricted.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team.

Brand: QEQVIMO

Website: qeqvimo.com

Legal Entity: Wuhan Wanchiqing Trading Co., Ltd.

Registered Address: Unit 165, Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China.

Unified Social Credit Code: 91420114MAEFPRXJ1N

Customer Support Email: service@qeqvimo.com

We aim to respond to customer inquiries within 24–48 business hours (1–2 business days).

At QEQVIMO, we believe that distinctive design deserves attentive service. Whether your chosen piece features fluid-inspired contours, expressive Bohemian character, or architectural elegance, our goal is to provide clear guidance and dependable support throughout your ownership experience.

QEQVIMO — Sculptural Forms. Distinctive Spaces.