At QEQVIMO, we aim to provide a clear, considerate, and reliable return experience. We want you to feel confident when selecting sculptural vases and decorative objects for your space, and we are committed to handling eligible returns and refund requests with care and transparency.

This Return & Refund Policy applies to eligible purchases made through qeqvimo.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at service@qeqvimo.com.

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, or incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

The returned item should include all original components, included accessories, product inserts or care instructions where provided, and the original protective packaging wherever reasonably possible.

Proof of purchase, such as an order number or order confirmation email, may be required.

Because QEQVIMO products feature distinctive silhouettes, sculptural contours, decorative finishes, and material-specific surface characteristics, returned items should be packaged carefully to help prevent scratches, chips, cracks, breakage, or other damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, chips, breakage, unauthorized repair, modification, missing accessories, or damage caused by improper cleaning, storage, handling, or use.

For decorative vases, return eligibility may depend on whether the product has been used in a manner that affects its condition, exposed to unsuitable substances, modified, or damaged beyond what would reasonably be necessary to inspect its characteristics.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, and products missing significant components because of customer handling.

Other products expressly identified as non-returnable before purchase may also be excluded from preference-based returns.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your QEQVIMO order promptly after delivery.

Our vases may feature sculptural forms, distinctive contours, textured surfaces, decorative finishes, or other design details that should be handled with care during transportation and unpacking.

If your order arrives broken, chipped, cracked, scratched, defective, incorrect, incomplete, or missing included accessories or components, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging, photographs of the outer shipping package, and a photograph of the shipping label where available.

A short video may also be helpful when it provides a clearer view of the damage, structural condition, or other relevant product issue.

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain product-related concerns, our customer support team may first request reasonable checks or additional information to help determine the nature of the issue.

These may include reviewing the product description, confirming the product model or variation, examining photographs of the affected area, checking the condition of the surface or structure, and reviewing the applicable product care instructions.

We may request additional photographs or information when necessary to distinguish normal material or finish variations from possible damage or defects.

You are not required to continue using or handling a product that appears damaged or unsafe.

7. Return Shipping Costs

For preference-based returns, including changes of mind, incorrect product selection by the customer, no longer wanting the product, dissatisfaction with personal aesthetic preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If QEQVIMO confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by QEQVIMO, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any decision regarding the reimbursement of original shipping charges will be handled in accordance with the circumstances of the return and applicable consumer protection requirements.

9. Return Address

Return addresses may vary depending on product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and the nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address and applicable shipping instructions will be provided after your return request has been reviewed and approved.

10. Return Packaging

QEQVIMO products may feature delicate sculptural contours, distinctive surface textures, decorative finishes, or materials that require careful handling during return transportation.

Customers should package returned products carefully to reduce the risk of damage in transit.

Where reasonably possible, please include the main product, all originally supplied accessories, product inserts or care instructions where included, original protective materials, original product packaging, and any other items originally included with the order.

The product should be securely protected against movement, impact, pressure, scratching, and breakage inside the package.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping, subject to applicable law.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components or accessories originally supplied with the order.

Examples may include detachable decorative components, included display accessories, product inserts, care instructions, protective packaging, or other items specifically included with the purchased product.

Any deduction will be assessed based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm the product identity, return eligibility, product condition, reason for return, included accessories, included components, and the condition of relevant surfaces, finishes, and structural details.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

Our assessment will take into account the stated reason for the return, the condition of the product, the information supplied by the customer, and any applicable consumer protection requirements.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once QEQVIMO issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

We will communicate any relevant refund information available to us when processing your request.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories or components, excessive use, customer-caused scratches, chips, cracks, breakage or other damage, unauthorized modification, unauthorized repair, improper cleaning, improper handling, or damage caused after delivery.

Any deduction will be assessed according to the individual circumstances of the return and applicable law.

No deduction will be applied where prohibited by applicable law.

15. Exchanges

Exchange availability depends on current product availability and inventory.

QEQVIMO vases may be offered in different shapes, sizes, colors, finishes, materials, and design variations. The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most efficient option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred design.

Please contact customer support before returning a product for exchange so that we can explain the applicable procedure and available options.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: service@qeqvimo.com

We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee cancellation once the order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

Any cancellation request will be handled in accordance with the order's current fulfillment status and applicable law.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

The time required for the funds to become available depends on the relevant payment service provider and financial institution.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.

Any applicable deductions or remedies will be assessed in accordance with the circumstances and relevant consumer protection requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Decorative vases may require additional protective packaging for international return transportation to help reduce the risk of scratches, chips, cracks, or breakage.

Please contact us before sending any international return so that we can provide the applicable instructions and return address.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, and cancellation or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact our customer support team.

Brand: QEQVIMO

Website: qeqvimo.com

Legal Entity: Wuhan Wanchiqing Trading Co., Ltd.

Registered Address: Unit 165, Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China.

Unified Social Credit Code: 91420114MAEFPRXJ1N

Customer Support Email: service@qeqvimo.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged vases, defective products, or other product-related concerns, please include clear photographs and videos where relevant. This information will help our team review your request more efficiently.

For your security, please do not send complete payment card information, CVV or security codes, or account passwords by email.

qeqvimo.com is owned and operated by Wuhan Wanchiqing Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

At QEQVIMO, we believe that thoughtful design deserves equally thoughtful service. Whether your chosen piece features fluid-inspired contours, expressive Bohemian character, or architectural elegance, we aim to make every eligible return and refund request clear, considerate, and dependable.

QEQVIMO — Sculptural Forms. Distinctive Spaces.