Orders & Shipping

How do I place an order?

To place an order, select the QEQVIMO vase you would like to purchase, review the available product details and options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations will still be possible.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of tracking updates may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, public holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your QEQVIMO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide your order number, clear photographs of the product, photographs of the packaging, and a photograph of the shipping label if available. If the issue involves a particular component, surface detail, or product condition that cannot be clearly understood from photographs alone, additional visual information may also be helpful.

Our customer support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does QEQVIMO offer?

QEQVIMO presents a curated collection of decorative vases that explore sculptural form, distinctive silhouettes, and the relationship between artistic objects and interior spaces.

Our collection encompasses three principal design directions: Melt Vases, featuring fluid-inspired forms and the visual illusion of softened, flowing shapes; Bohemian Vases, celebrating expressive character, relaxed artistic influences, and distinctive decorative appeal; and Arch Shape Vases, exploring architectural curves, geometric balance, and the elegance of structured forms.

Our collections are designed to bring visual interest, artistic expression, and a distinctive sense of character to contemporary living spaces.

Available designs, sizes, colors, and finishes may change as new products and collections are introduced.

Are QEQVIMO products available in different materials and finishes?

Materials, finishes, surface textures, colors, shapes, and construction methods may vary depending on the individual product.

Due to material characteristics and manufacturing processes, slight differences in shape, texture, color, finish, proportions, or decorative details may occur between individual pieces or production batches.

These minor variations do not necessarily indicate a product defect. For material-specific information, please refer to the relevant product page.

Will the product look exactly like the photos?

We make reasonable efforts to represent each QEQVIMO vase as accurately as possible, including its shape, color, surface finish, proportions, and decorative details.

However, the actual appearance of a product may vary slightly due to screen settings, lighting conditions, photography, material characteristics, and manufacturing variations.

The appearance of a vase may also change depending on its surroundings, viewing angle, and the light within your space.

Please review the individual product page for the most relevant product information before purchasing.

How should I care for QEQVIMO vases?

Proper care helps preserve the appearance and decorative quality of your vase over time.

Handle each piece carefully and avoid dropping it, applying excessive pressure, or exposing it to strong impacts. For routine cleaning, use a soft, clean cloth suitable for the product's material and finish. Avoid abrasive tools, harsh chemical cleaners, and cleaning methods that may scratch or damage the surface.

Before using water inside a vase, confirm that the specific product is designed for that purpose. Not every decorative vase or material is suitable for holding water or fresh flowers.

For products with special finishes, textured surfaces, or distinctive sculptural details, follow the care recommendations provided on the individual product page.

Can QEQVIMO vases hold water or fresh flowers?

Suitability for holding water or fresh flowers depends on the design, material, construction, and intended use of the individual vase.

Some vases are intended primarily for decorative display, while others may be suitable for floral arrangements. Please check the relevant product description for specific usage guidance before adding water or placing flowers inside.

If the product information does not clearly establish whether a vase is watertight, we recommend contacting our customer support team before use.

Can QEQVIMO vases be used outdoors?

Unless an individual product page specifically states otherwise, QEQVIMO vases should be considered decorative objects intended primarily for indoor environments.

We recommend avoiding unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and other environmental conditions that may affect the product's material or finish.

Any outdoor-use, water-resistance, or weather-resistance claim applies only when specifically stated for the individual product.

Are product dimensions exact?

Product dimensions displayed on our website are intended to provide a useful reference when selecting a vase for your space.

Small variations may occur due to manufacturing methods, product construction, or measurement techniques.

For accurate planning, please review the dimensions and other specifications listed on the relevant product page, particularly if the vase will be displayed on a shelf, console, mantel, or within a specific interior arrangement.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team for the applicable return instructions.

Please follow the instructions provided for your return, including any requirements concerning product condition, packaging, and return authorization. Returns sent without prior authorization or without following the applicable instructions may not be accepted.

For complete information about eligibility, return conditions, and refund procedures, please refer to our Return & Refund Policy.

Does QEQVIMO offer a warranty?

Eligible QEQVIMO products may be covered by limited warranty or product support provisions for qualifying defects in materials or workmanship under normal, intended use.

The applicable warranty period and conditions, where offered, will be stated in the relevant product listing, product documentation, or order information.

Warranty coverage does not automatically extend to damage caused by improper handling, accidental impact, inappropriate cleaning methods, misuse, or modifications, subject to the applicable terms and consumer protection requirements.

For additional information, please review the relevant product documentation and our applicable after-sales policies.

What should I do if my product develops a problem?

If your QEQVIMO vase develops an issue involving its structure, surface finish, material, or other product characteristics, please contact our customer support team.

Avoid attempting repairs, applying unsuitable chemicals, or using methods that may cause further damage.

Please include your order number, product name, a description of the issue, and clear photographs showing the affected area. If relevant, photographs of the original packaging may also help us assess the situation.

Email: service@qeqvimo.com

Our team will review the information and advise you on the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Please review the total displayed at checkout before completing your order.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

For your security, QEQVIMO does not ask customers to send complete payment card information through email or customer support messages.

For additional information about payment processing and the handling of personal information, please review our Payment & Security Policy and Privacy Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include dimensions, materials, colors, finishes, shape characteristics, decorative details, included accessories, care instructions, and recommended usage.

Because specifications vary between designs, please review the relevant product page before purchasing.

If you require additional clarification about a particular vase, please contact our customer support team and include the product name or relevant product page.

Can colors or surface finishes look different in person?

Yes. Product colors, finishes, and surface details may appear slightly different depending on screen settings, room lighting, photography conditions, material characteristics, and manufacturing processes.

The appearance of a vase may also vary under different lighting conditions and against different interior backgrounds.

We aim to represent each product as accurately as reasonably possible while recognizing that digital images cannot reproduce every material characteristic or subtle variation.

Do QEQVIMO vases have identical shapes and surface details?

Not necessarily.

Depending on the product, differences in sculptural contours, surface textures, decorative elements, proportions, or finishes may occur between individual pieces or production batches.

For designs inspired by fluid forms, organic silhouettes, or artistic surface treatments, subtle variations may contribute to the visual character of the piece.

Such differences do not necessarily indicate a defect. If a variation appears significant or you are concerned that your product differs materially from the description, please contact our customer support team for assistance.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or intended product use, please contact us through our official customer support email.

Email: service@qeqvimo.com

For order-related inquiries, please include your order number whenever possible. For product support, providing the product name and a brief description of your question or concern will help us assist you more efficiently.

Corporate Information

Brand: QEQVIMO

Website: qeqvimo.com

Legal Entity: Wuhan Wanchiqing Trading Co., Ltd.

Registered Address: Unit 165, Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China.

Unified Social Credit Code: 91420114MAEFPRXJ1N

Customer Support Email: service@qeqvimo.com

The website qeqvimo.com is owned and operated by Wuhan Wanchiqing Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

QEQVIMO — Sculptural Forms. Distinctive Spaces.

Discover expressive vase designs, considered forms, and distinctive decorative pieces created to bring artistic character to your everyday spaces.