At QEQVIMO, we aim to provide a clear, dependable shipping experience from the moment your order is placed until your chosen piece arrives at your door.

Our collections explore sculptural design through Melt Vases, Bohemian Vases, and Arch Shape Vases, bringing together fluid-inspired silhouettes, expressive decorative forms, and architectural elegance. Where appropriate, products are carefully packaged with protective materials to help reduce the risk of damage during transportation.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping arrangements, and the steps to take if an issue arises during delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain vases with delicate forms, distinctive surface finishes, fragile materials, or special packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the 1–3 business days required for order processing.

Actual delivery times may vary depending on your shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates provided for general guidance and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on your destination, product type, package dimensions, and the items included in your order.

Where promotional or free shipping options are available, the applicable eligibility requirements will be displayed before payment is completed.

Some larger vases, fragile decorative pieces, or products requiring specialized protective packaging may require different shipping arrangements depending on the destination and transportation requirements.

Please review the shipping information presented during checkout before completing your purchase.

Packaging of Delicate Products

QEQVIMO products may feature sculptural silhouettes, distinctive contours, textured surfaces, decorative finishes, or materials that require careful handling during transportation.

Where appropriate, these products are packaged using protective materials designed to help reduce movement and minimize the risk of impact damage during transit.

Please handle your package carefully upon delivery and inspect your product as soon as reasonably possible after opening.

We recommend retaining the original packaging until you have confirmed that your order has arrived in satisfactory condition. This may also be helpful if you need to report transportation damage or arrange an eligible return.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints. A temporary lack of tracking updates does not necessarily mean that your shipment has stopped moving.

Delivery Delays

Although we work to support reliable order fulfillment and delivery, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and provide assistance where possible.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins. However, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

QEQVIMO ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other charges imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, such charges are generally the responsibility of the recipient.

QEQVIMO does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. These factors may affect the final delivery schedule and the total cost associated with receiving an international shipment.

Products Damaged During Shipping

Although we take reasonable care when preparing products for shipment, damage may occasionally occur during transportation.

If your QEQVIMO vase arrives damaged, broken, scratched, defective, or otherwise affected during shipping, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging, photographs of the outer shipping box, and a photograph of the shipping label where available. Additional photographs showing the affected area from different angles may also be helpful.

Please do not discard the damaged product or its packaging until our customer support team has reviewed the issue and provided further guidance.

Depending on the circumstances, the applicable policies, and your rights under relevant consumer protection laws, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, the shipment details, and the specific circumstances of the case. We will provide assistance based on the information available to us.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking your usual delivery area, mailbox, front or side entrances, building reception or mailroom, and any designated parcel drop-off location.

You may also wish to check with household members or neighbors and contact the local delivery carrier for additional delivery details.

If you are still unable to locate the package, please contact us. We will review the available delivery information with you and advise you on the appropriate next steps.

Split Shipments

In some cases, products from the same order may be shipped separately due to inventory location, product dimensions, fragile product packaging requirements, warehouse availability, or fulfillment requirements.

For example, multiple vases in one order may be dispatched in separate packages depending on their availability, dimensions, or protective packaging needs.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because QEQVIMO chooses to split an order into multiple shipments.

Receiving Your Order

When receiving QEQVIMO products, we recommend opening the package carefully and avoiding sharp tools near the product. Remove protective packaging slowly, handle the vase with care, and inspect the product before disposing of the packaging.

Place your vase on a clean, stable, and suitable surface before arranging or displaying it. Take particular care with sculptural contours, delicate decorative details, and surfaces that may be susceptible to scratches or impact.

If your product includes specific assembly, installation, or care instructions, please review the applicable product information before use.

Following appropriate handling and care practices can help preserve the appearance of your vase and reduce the risk of accidental damage.

Contact Us

If you have questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team through our official email address.

Brand: QEQVIMO

Official Website: qeqvimo.com

Legal Entity: Wuhan Wanchiqing Trading Co., Ltd.

Registered Address: Unit 165, Factory Building No. 6, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China.

Unified Social Credit Code: 91420114MAEFPRXJ1N

Customer Support Email: service@qeqvimo.com

The website qeqvimo.com is owned and operated by Wuhan Wanchiqing Trading Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related inquiries, including clear photographs of the product and its packaging will help us review the situation more effectively.

At QEQVIMO, we believe that every detail matters, from the sculptural character of a vase to the care taken in preparing it for delivery. We strive to make receiving your chosen piece a smooth and dependable part of your shopping experience.

QEQVIMO — Sculptural Forms. Distinctive Spaces.